At hoi4, your privacy is more than a legal obligation – it is a core principle we uphold wholeheartedly. This Privacy Policy clearly explains how we collect, use, store and protect your personal information. It is written in plain, accessible language rather than confusing legal jargon, because we believe every member deserves to understand their privacy rights.
Privacy Policy Contents
This is our privacy promise to every member who entrusts their data to hoi4
All data transmitted between your device and hoi4's servers is encrypted using 256-bit SSL technology – the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB. No third party can intercept or read your information during transmission.
Hoi4 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs to you – we are simply the responsible custodians entrusted with keeping it safe.
Hoi4 operates fully within the framework of Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of how we handle members' personal data complies with applicable Malaysian law, providing you with robust legal protection as a local user.
Within the hoi4 organisation, members' personal data may only be accessed by staff who have been granted specific authorisation and require it to carry out their duties. All staff undergo data protection training and are bound by strict confidentiality agreements.
As a hoi4 member, you have the right at any time to request access to the personal data we hold about you, request a correction if any information is inaccurate, or apply for deletion of data that is no longer required, subject to legal compliance obligations.
You have full control over whether you wish to receive marketing communications from hoi4. You may unsubscribe at any time through your account settings or by contacting the hoi4 support team. Unsubscribe requests are processed within 48 hours.
Important Note: This Privacy Policy describes how hoi4 collect, use, and protect your personal information when you use the hoi4.my platform. By registering and using hoi4's services, you agree to the practices described in this document. If you do not agree, please discontinue use of the platform and contact us to close your account.
hoi4 (referred to as "we", "the platform", or "hoi4" in this document) is an online casino platform committed to protecting the privacy of every member who uses our services in Malaysia. We understand that your trust is our most valuable asset, and safeguarding your personal information is a core part of our commitment to every hoi4 user.
This Privacy Policy applies to all users of the hoi4.my platform – whether you are a first-time visitor, someone in the process of registering, or an active member who has long been enjoying slots, live casino, card games, or Sports Betting on hoi4. It also applies to the use of the hoi4 mobile app on iOS and Android devices.
We operate entirely within the framework of Personal Data Protection Act 2010 (PDPA) Malaysia and comply with all applicable data protection laws and regulations in Malaysia. As a platform dedicated exclusively to local Malaysian users, we take a serious and proactive approach to ensuring your privacy is always upheld.
hoi4's Core Privacy Principles: We collect only what is strictly necessary, store it securely, use it solely for the stated purposes, and do not share it with third parties without your consent except where required by law.
Hoi4 collects your personal information through various means as you interact with our platform. Below is a comprehensive breakdown of the types of data we collect and how they are collected:
A. Information You Provide Directly:
B. Information Collected Automatically:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad, date of birth | Age verification & identity confirmation |
| Contact | Phone number, email address | Communications & account security |
| Financial | EWallet account number, transaction records | Deposit & withdrawal processing |
| Games | Betting history, winnings, sessions | Gaming services & responsible gambling |
| Technical | IP address, device type, browser | Security & fraud detection |
Hoi4 uses the personal information collected solely for the lawful and stated purposes set out below. We do not use your data for any other purpose without first obtaining your consent:
Our Commitment: hoi4 has never and will never use your personal data to make automated decisions that negatively and materially affect you without appropriate human review. All significant decisions relating to your account (such as suspension or termination) involve a review by qualified hoi4 staff.
Hoi4 processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations. This ensures that every instance of data processing we carry out is backed by a sound legal justification:
Where we process your data on the basis of consent, you always have the right to withdraw that consent without affecting the lawfulness of any processing that took place prior to withdrawal. Withdrawing your consent may mean you are no longer able to receive marketing communications or use certain features that rely on that processing.
The security of your personal data is hoi4's highest priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected to the highest standard.
Technical security measures we have implemented:
Data Retention Period: hoi4 retains your personal data for as long as your account remains active and for such periods thereafter as are necessary to meet our legal obligations. Specifically:
Security Incidents: In the highly unlikely event of a data security breach affecting your personal information, hoi4 is committed to notifying you and the relevant authorities within the timeframe required by law. We will provide full details of the nature of the breach, the data involved, and the steps being taken to mitigate its impact.
Hoi4 does not sell, rent, or trade your personal data. However, there are limited circumstances in which we may need to share your data with certain third parties to enable the platform to function properly and to comply with the law:
Full Guarantee: In all cases where your data is shared with third parties, hoi4 ensures that those parties maintain privacy and security standards equal to or higher than our own. Any data sharing is strictly limited to the minimum information genuinely required.
The hoi4 platform uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and analyse overall usage patterns. Below is a full explanation of the types of cookies we use:
You can manage cookies at any time through your web browser or mobile app settings. Please note that disabling certain cookies may affect some features of the hoi4 platform. For more information on managing cookies, refer to your web browser's help guide.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have a range of rights regarding the personal data we hold about you. hoi4 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted by email to [email protected] and will be processed within 30 days.
If your data is inaccurate or incomplete, you have the right to request a correction. Some information can be updated directly within your hoi4 account settings.
You may request the deletion of your personal data, subject to legal retention requirements (such as the 7-year transaction record retention mandated under Malaysia's AML laws).
You have the right to object to the processing of your data for direct marketing purposes at any time. Your request will be processed within 48 hours and you will no longer receive any marketing communications after that.
Under certain circumstances, you have the right to request that hoi4 restrict the processing of your data — for example, while you are disputing the accuracy of your data or objecting to processing based on legitimate interest.
You have the right to receive the personal data you have provided to hoi4 in a structured, machine-readable format, and to transfer it to another data controller if you wish.
To exercise any of the above rights, please contact the hoi4 privacy team by email [email protected] with the subject line "Privacy Rights Request". Please include your full name, hoi4 account number and a description of your request. We will verify your identity before processing the request to ensure the security of your data. All requests are processed within 30 days of receipt.
Hoi4 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Measures we take to protect children and minors:
To Parents & Guardians: If you believe your child under the age of 18 has registered or used the hoi4 platform, please contact us immediately at [email protected]. We will investigate without delay and take appropriate action, including closing the account in question and deleting all associated data.
Hoi4 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or updates to the services we offer. We are committed to keeping members informed of any significant changes.
When we make material changes to this Privacy Policy, we will:
Your continued use of the hoi4 platform after any changes are published will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account. We encourage you to review this page periodically to stay informed about how hoi4 protects your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way hoi4 handles your personal data, our privacy team is available to assist you 24 hours a day, 7 days a week.
All privacy-related complaints will be thoroughly investigated by hoi4's dedicated team. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body overseeing PDPA compliance. We are committed to resolving all privacy concerns fairly, transparently and in a timely manner for the benefit of all hoi4 members.
The most frequently asked questions from hoi4 members regarding data protection and platform privacy
Protecting your personal data to the highest security and privacy standards in the industry